Delivery
NEXT WORKING DAY DELIVERY COSTS
Goods & Engraving Order value up to £30.00 (£4.00)
Goods & Engraving Order value between £30.01 - £49.99 (£6.50)
Goods & Engraving Order values of £50.00 or more (FREE)
UK MAINLAND ONLY
Delivery Exclusions
Scottish Highlands & Islands, Northern Ireland, Southern Ireland, Isle of Man, Isle of Wight and the Isle of Scilly. Please contact us with your full order details and delivery address for a no obligation shipping quote. We find the simplest way of sending out orders to these destinations and the fairest, is for the customer to send us details of the order direct via email, and not by placing an order online. That way we can take the weight of the order and find the most cost effective way to send it, Royal Mail for example (small orders) and Parcel-force can handle larger deliveries. Then we can simply take payment via credit or debit card over the phone, keeping delivery costs to a minimum.
Scottish Highlands & Islands Excluded Postcode list
IV3 - IV56, IV63, KW1 - KW17, PA20 - PA49, PA60 - PA78, PH19 - PH44, PH50, KA27, KA28 and all HS, ZE, together with all other offshore addresses eg Northern Ireland, Southern Ireland, Isle of Man, Isle of Wight and Isles of Scilly.
Please note:
Our delivery service will not deliver to PO Boxes or BFPO addresses, please contact us for further information.
Allwoods Direct and Allwood Products only deliver to addresses within the UK. Please read Exclusions above or contact us for further information.
Dispatch
Once your order is received by Allwoods Direct, we will aim to dispatch non engraved items in 2-5 working days, for engraved items please allow up to 7 days, if your order is required urgently then please let us now immediately, and if we find a problem with the order such as an out of stock item we will contact you at once. Some items are made to order and will state this on the appropriate pages, such as stair panels etc please allow 14-21 days. All UK mainland orders are sent on a next day delivery, excluding Scottish Highlands and all offshore addresses. A signature will be required in all cases. If you are unable to sign for the order at the invoice address we suggest that you nominate an alternate address for delivery. Deliveries will be made between Monday and Friday, (Saturday deliveries by arrangement only).
If the delivery driver finds nobody at the given address, in such cases the customer will be left a card wherever possible stating the details of the delivery, you will be entitled to one re-delivery after this a surcharge will be implemented or the goods returned to Allwood Products this is at the carriers discretion. Information given for delivery by the customer ie: please leave in shed or porch greenhouse etc is at the customers own risk, and is at the drivers own discretion.
Bulk Orders
If you are interested in larger orders please contact us for a quote ie: Schools, Councils, Clubs/Organizations Etc.
Urgent Orders
If your order is urgent, please telephone 01461 40565. Depending on engraving some orders can leave the same day if we are notified by 10am, our staff are always happy to help!
If your order should be delayed for any reason we will contact you immediately by email or telephone.